Having virtually no other avenue of protest, I would simply like to register the fact here that I have REPEATEDLY been frustrated by the Telstra “help” line.
This isn’t the first time, but today I once again spent a hour on the phone to their “help” line, this time trying to register my new mobile phone account for their online services. I had to ring in four separate times, the first information I was given didn’t work, the second got cut off, the third was to someone in the Philippines (after hearing Telstra’s theme song “I am, you are, we are Australian”) who could barely speak english and then cut me off, the fourth put me on hold for half an hour, then the last finally told me that their online services doesn’t work for new accounts, and the account number they have for me isn’t the right account number and I will only know the account number when I get my first bill.
Not happy, Jan.
What have your experiences been with Telstra or Bigpond “help” lines?